Personal Effectiveness

Assertiveness Skills

This course is designed to encourage people to be more decisive and self-confident in their dealings with others. The content can be tailored to meet the requirements of your organisation.

The course content:

  • Benefits of being assertive
  • Distinction made between passive, assertive and aggressive behaviour
  • Recognising own level of assertiveness
  • Fundamental assertiveness skills – persistence & negotiation
  • Communicating openly, calmly and honestly
  • Giving and receiving compliments
  • Applying the concept of assertiveness in different situations
  • Making and refusing requests assertively
  • Power of positive self-belief

Knowledge and skills learned underpin the ability to:

Behave assertively in situations involving confrontation. Be confident when saying no to a request without making excuses. Communicate clearly and confidently our needs, wants and feelings without abusing in any way others human rights.