Leadership & Management Development

Blue Sky Leadership

This five day programme has been designed for managers who want to understand more about how to get the best from individuals and teams. It is intended to explore, discuss and evaluate topical management issues, so that managers can apply practical solutions to their day-to-day management activities and present each participant with a complete tool kit that can be called upon for years to come.

 

Endorsed Award

We are able to offer this programme as an Endorsed Award quality assured by the Insitute of Leadership & Management.

“Management would be very straightforward, if it wasn't for the people who got in the way” a light hearted quote expressing a common complaint of managers.

However, to achieve results, there is no other way than through people. Very often managing feels like a juggling act. Many managers to day have not received any formal training in how to understand people and manage then more effectively. Until now!!

Course content:

Day 1 – Leadership & building a quality centred team

  • Personality profile for each attendee
  • Action Centred leadership
  • Leadership styles
  • Situational Leadership – how to impact on performance
  • Building a quality centred team
  • Identifying team roles and their impact on team effectiveness
  • Teams - why they succeed and why they fail

Day 2 – Influencing and Communication how to improve performance

  • Influencing styles – understand thinking patterns
  • Identifying performance blockages and developing effective strategies to improve performance
  • Neuro-linguistic Programming (NLP) techniques
  • Communication channels – how we receive communication
  • Active listening skills
  • Analysing internal communication channels

Day 3 – The Team Coach

  • Introducing the benefits of coaching into the workplace
  • Coaching skills – self assessment
  • Individual and team coaching
  • Case study material
  • GROW model of excellence in coaching
  • Establishing an effective coaching process and culture
  • Personality profile report and individual feedback

Day 4 – Improving internal customer relationships and Managing Change

  • Analysing current effectiveness of internal relationships
  • Pillars of customer care
  • Developing excellence in customer care
  • Creating win-win situations
  • Aggressive v assertive behaviour
  • Six steps to stagnation
  • Identifying obstacles to change
  • Cycle of change
  • Who moved my Cheese
  • Using change as a development tool

Day 5 – Dealing Effectively with Discipline

  • Purpose of a disciplinary procedure
  • Consequences of not following procedure
  • A step-by-step approach to applying disciplinary procedures
  • Conducting the interview to gather information
  • Personal skills required to enable effective action
  • Dealing with responses – what if scenarios
  • Questioning techniques
  • Case study material