Customer Service
Primer Software Solutions Ltd
Angela Potts ~ Client Services Manager contacted Allen Partnership, the company urgently required telephone skills and customer care training for key staff to improve the level of service offered to their clients globally.
‘Knock your socks off service recovery' programme developed as a result. Essentially the programme had two distinct elements; firstly each member of staff was assessed using the DiSC personality profile assessment tool, the aim being to identify areas of emotional intelligence and areas for improvement both from an individual and company perspective. Secondly to deliver a high impact one day seminar that focused on agreed objectives.
On conclusion of the project Angela Potts commented, "We have benefited from Allen Partnerships intervention as we now have a comprehensive profile report on all staff, this has enabled us to change management systems and how we manage individuals to maximise their abilities. Furthermore the training delivered was to high standards and provided new ideas and concepts which were easily put into practice by our teams and resulted in our clients returning positive comments on the perceived higher level of service".
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